FAQs

We accept a variety of secure and convenient payment options — including Apple Pay, Google Pay, Mastercard, Visa, Shop Pay, and more. For the full list of accepted payment methods, please visit our Payment Options section.

We accept returns or refunds if your order arrives damaged, expired, incorrect, or significantly different from what you ordered. Please contact us within 24 hours of delivery with your order details and photos, and our team will assist you.

For full details, please refer to our Return & Refund Policy page.

Orders can only be changed or cancelled before they are processed for delivery. Once your order has been shipped, we’re unable to make any changes or cancellations.

For more information, please refer to our Return & Refund Policy page.

Currently, ChefKiss is online only. Most of our products are well-known and widely available, so you can shop with confidence from the comfort of your home.

We source our products from trusted brands and suppliers to ensure quality and freshness in every order.

Currently, we don’t offer in-person tastings, but our detailed product descriptions and reviews help you make informed choices before ordering.

Most of our products are consistently available, but some seasonal items may be limited. Check the product page for availability updates.

Yes! We restock popular products regularly. If an item is out of stock, you can sign up for notifications on the product page.

Many of our products are widely available in the market, but for the full selection and exclusive deals, ordering online through ChefKiss is the best option.

We recommend storing meals in the fridge immediately upon delivery. For longer storage, check the packaging for freezing instructions to keep your food fresh.

Absolutely! Most meals can be microwaved or oven-heated. Refer to the instructions on the packaging for the best results.

Yes! We deliver our products across Singapore. We carefully pack every order to ensure it arrives fresh and ready to enjoy.

Currently, we don’t offer real-time tracking. Once your order is confirmed and being prepared for delivery, we’ll send you an email notification with all the details.

Rest assured, we’ll make sure your meals arrive fresh and on time!

We prepare and deliver your meals as quickly as possible. Most orders are delivered within 1–2 business days after confirmation.

Please note: delivery times may be slightly longer during festive seasons or peak periods.

Once your order is placed, we cannot guarantee address changes as we prepare meals quickly. Please double-check your address before completing your purchase.

Yes, orders of $70 or below incur a delivery fee. Orders above $70 enjoy free delivery. Delivery fees are calculated at checkout, so you’ll know the total before confirming your order.