Refund policy

Return & Refund Policy

Effective Date: 12 October 2025

1. Introduction

Welcome to ChefKiss. This Return & Refund Policy outlines the conditions under which customers may request a refund or return for products purchased on our online marketplace. By making a purchase, you agree to the terms stated in this policy. 

2. Eligibility for Returns

  • Customers may request a return or refund under the following conditions:
  • The product received is defective, damaged, or expired upon delivery.
  • The wrong product was delivered.
  • The product is significantly different from its description on the website.
  • The product has missing parts that render it unusable.
  • Perishable goods may only be returned if they are found to be damaged or expired upon delivery.

3. Non-Returnable Items

Certain products are not eligible for return or refund, including but not limited to:

  • Fresh, frozen, or perishable food items unless damaged or expired upon delivery.
  • Products that have been opened, used, or altered from their original condition.
  • Items purchased on clearance or promotional sales, unless defective.
  • Digital or downloadable products.
  • Gift cards or promotional vouchers.

4. Return & Refund Process

To initiate a return or refund, customers must:

  1. Submit a request via our customer support at sales@chefkiss.com.sg within 24 hours of delivery.
  2. Provide the order number, product details, and proof of issue (e.g., photos of damaged product).
  3. Wait for approval and instructions from our support team.
  4. Return the product in its original packaging if required.

If the return is approved, the refund will be processed using the original payment method within 7-14 business days.

5. Refund Methods

  • If payment was made via credit/debit card, the refund will be credited back to the same card.
  • If payment was made via e-wallet or store credit, the refund will be credited accordingly.
  • Refunds for cash-on-delivery (COD) purchases will be issued as store credit or bank transfer, subject to approval.
  • Shipping and handling fees are non-refundable unless the return is due to ChefKiss’s error.

6. Order Cancellations

  • Orders may only be cancelled before they are processed for delivery.
  • Once an order has been shipped, cancellations are no longer allowed.
  • If an order is cancelled due to unavailability of stock, a full refund will be provided.

7. Dispute Resolution

If a customer is not satisfied with the resolution provided, they may escalate the issue by contacting our support team at sales@chefkiss.com.sg. ChefKiss will review each case on a case-by-case basis and may offer alternative resolutions where applicable.

8. Governing Law and Jurisdiction

This Return & Refund Policy is governed by and construed in accordance with the laws of Singapore. Any disputes arising from or in connection with this policy shall be resolved through amicable negotiation. If a resolution cannot be reached, the dispute shall be referred to arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC). If arbitration fails to resolve the dispute, the dispute shall be submitted to the exclusive jurisdiction of the courts of Singapore.

9. Policy Updates

ChefKiss has the right to amend this policy at any time without prior notice. Any updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

For further inquiries regarding returns and refunds, please contact our support team at sales@chefkiss.com.sg.